VideoTeller | 4Front Credit Union

Our VideoTellers look like a traditional ATM, but they are much more! They offer an expanded array of services you can't get at any old ATM. Plus, they give you the personal touch of face-to-face interaction with local, specially-trained 4Front Team Members.

Local AND specially-trained team members.

We know you've got more things to do than time to get them done. We're always looking for ways to improve your banking experience. Our drive-thru VideoTellers offer the benefit of a branch lobby visit outside regular hours. You can make a deposit, loan payment, and withdraw cash and coins Monday - Friday, 7:00 AM - 7:00 PM, and Saturday, 9:00 AM - 2:00 PM. While our in-Branch VideoTellers can get you in and out and on with your day fast! Think of it like the self-checkout line at Meijer, but without losing face-to-face interaction with our team members.

Our VideoTeller terminals and VideoTeller team members may not be in the same location, but they're not as far away as you may think. Our specialized team operates right here in Michigan. Charlevoix, Traverse City, and Zeeland, to be exact.

VideoTeller services are delivered remotely by a specialized 4Front team member with industry-leading technology and security. Our VideoTeller team will handle your banking needs efficiently and effectively, ensuring you're back on the road as quickly as possible.

VideoTeller Frequently Asked Questions

What is VideoTeller?

Videoteller is an interactive teller machine (ITM). VideoTeller looks just like an ATM but provides the option of face-to-face interaction during transactions within business hours. It's staffed remotely by a specialized 4Front team member and offers expanded services. VideoTeller can also function as a traditional ATM outside its regular service hours or if the user prefers the default ATM experience.

Are there workers in the branches?

Yes! Our team members will be in the branch to assist with more consultative conversations with members who need more assistance.

What are VideoTeller's hours?

Drive-Thru VideoTeller and off-site VideoTeller hours: Monday - Friday, 7:00 AM - 7:00 PM, and Saturday, 9:00 AM - 2:00 PM
In-Branch VideoTeller hours: Hours will vary. Check out our Contact and Locations page for Branch hours.

Outside the above hours, VideoTeller performs as a traditional deposit-accepting ATM, offering cash withdrawals and cash/check deposits. Users may also choose to forgo the VideoTeller experience and utilize the terminals as a deposit-accepting ATM at any time.

Is VideoTeller coming to a branch near me?

Yes. All our branches will convert to what we like to call "Branch of the Future" with VideoTeller machines in-branch and in the drive-thru.

What makes VideoTeller different from an ATM?

Traditional ATMs offer limited transaction options like cash withdrawal, basic cash or check deposits, and balance inquiries. VideoTeller, on the other hand, provides all of these core functions and much more. Virtually all transactions previously requiring an in-branch visit can now be performed with VideoTeller during regular business hours. For example, VideoTeller allows you to split your cash or check deposit amongst loan payments, cash back, and account deposits... all within the same transaction.

VideoTeller also extends additional flexibility to members requiring specific cash amounts. Cash withdrawals from ATMs were previously limited to round dollar amounts, typically in multiples of $10 or $20. The specially-trained, local team member servicing you through VideoTeller can now dispense specific dollar amounts, including coins.'

Is VideoTeller secure?

Absolutely. VideoTeller uses the same leading-edge security technology employed by our branch locations and ATMs. When initiating a transaction, a member's identity is verified by scanning their government issued identification at the pad reader located on the VideoTeller terminal.

What can a VideoTeller do?

A VideoTeller can help you with virtually everything, including:

deposits, transfers, and withdrawals.
Draw on your HELOC
Loan advances
Open & close share accounts
Update your card information
Order a new credit or debit card
Online banking resets
Make a loan payment
re-order checks
Make a lien release request

Is there anything VideoTeller can't do?

There are only a few transactions and services that a VideoTeller can't do. They can't open new accounts, approve and fund loans, and generate cashier checks or money orders.